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Thread: Ticket Aging Report - Best way to do date handling in SLX

Mel Nepomuceno
Posts: 4

Ticket Aging Report - Best way to do date handling in SLX Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 May 09 9:52 PM

Hi,

We want to produce a report that compares each ticket against SLA (agreed resolution time) and we are finding it very challenging since we handle tickets from several time zones (NZ and Australia), not including differences in business hours, holidays and weekdays.

Please can you advise on the best way forward.

Many thanks

Mel

[Reply][Quote]

Walter Shpuntoff
Posts: 167

Re: Ticket Aging Report - Best way to do date handling in SLX Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 May 09 4:47 AM

It is extremely important to know what version you are on here.
Starting back in (I think) version 6.2, everything was changed over so that all dates are stored internally as GMT.
i.e. you should not have to worry about timezone.

ws

[Reply][Quote]

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