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Forum to discuss reports for SalesLogix including Crystal, SQL Reports, etc. View the code of conduct for posting guidelines.

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Thread: Crystal Reports not opening

Derek Schauland
Posts: 7

Crystal Reports not opening Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Feb 07 9:24 AM

I have a user with a laptop who is a remote SLX user. The user is a member of domain users and local users on the laptop. When he opens SLX the reports listed in the reports view do not do anything.

When I logon as a domain admin on another PC and login to SLX as this user, reports are ok.

What are the minimum permissions required on the local PC to run SalesLogix?

thanks

Derek

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Soup Dude
Posts: 20

Re: Crystal Reports not opening Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 Mar 07 3:21 PM

Did you ever find the answer to your problem?
I have recently had an entire group of persons (in the same department), loose the ability to view a crystal report. Everyone else can view the report ok.

[Reply][Quote]

John Gundrum
Posts: 632

Re: Crystal Reports not opening Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 07 Mar 07 12:45 PM

What version of SLX is this?

If this is a version before 7.0.x then there should be a CRYSTAL directory in the WINDOWS directory. What I've usually been told by SLX Support is to copy the CRYSTAL directory to th WINDOWS directory.

John G.

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: Crystal Reports not opening Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Mar 07 7:43 AM

Actually, you want to copy the CONTENTS of the CRYSTAL directory to system32.

This is because Crystal is not TS install aware ( a Crystal issue.. not SalesLogix) and the Crystal dll's end up outside of your search path. System32 is always in everyone's search path.

This issue and work-around has been known for years.
--
rjl

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Soup Dude
Posts: 20

Re: Crystal Reports not opening Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Mar 07 10:31 AM

Thanks for your reply.

The users can print and email the report just fine. However, the report will not render when attempting to open it from within SalesLogix 6.2. Here is a copy of the error report:

Error running selected report. Please ensure the report exists and the database connection is defined. Access violation at address 600472B4 in module ‘crviewer.dll’. Read of address 00000000

[Reply][Quote]

Daryn
Posts: 10

Re: Crystal Reports not opening Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 23 Apr 07 2:15 AM

Had the same issue on my machine. I just installed SP3 for Crystal 8.5.

This sorted me out for Crystal.

Rgds,
Daryn

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