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Forum to discuss the use of notification and workflow tools with SalesLogix, such as SalesLogix Process Orchestration, KnowledgeSync, TaskCentre, SQL Notification Services, etc.. View the code of conduct for posting guidelines.
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KSync dropping triggered events for two events
Posted: 30 Oct 08 11:45 AM
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Both events use linked queries. First query for each event is an ERS query using inbox.id as Unique. Second query for each is SalesLogix.
Change first query for each so that filter contains inbox.id > X. New email arrives and is loaded into inbox. Event triggers, takes action, id shows up on Tracked tab.
30 minutes later event runs, item already tracked, no action. 60 minutes, same result. 90 minutes, event runs, fails to see triggered events or clears them, re-runs events.
This process repeated twice last night, then went to a re-process every 60 minutes cycle until I deactivated the events this morning.
I have found that I can cause the triggers to clear simply by running the event manually. If there are triggered events,there wont be when it completes running, whether or not there was a new email to trigger.
Anyone seen this before? VineyardSoft support drawing a big blank. Customer ready to have me shot. 
Michael |
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